FAQ's

Here you can find the most frequently asked questions and answers to our products. If you have further questions, please contact our service center.

FAQ Time Deposit

  • 1. How can I apply for a Credit Europe Top-Interest Savings Account & a fixed-term Time Deposit Account?

    Please call us on +356 2260 2000. We will then contact you to set up an appointment for you to visit our Branch at 143/2, Tower Road, Sliema, SLM 1604 at your convenience to conclude the opening of the account. Our opening hours are Monday to Friday, between 09:00 hrs - 12:00hrs and 14:00hrs - 16:00 hrs. You will be requested to bring with you a valid Identity document (such as I.D. card, passport or driving licence) and; documentary evidence of your current or savings account held at another local bank (such as a recent bank statement). This is called the counter account. Once you have opened a Credit Europe Top-Interest Savings Account you may also opt to benefit from the high interest rates on our fixed-term Time Deposit Accounts. Simply fill in an application form, which can be downloaded from our website or call us on +356 2260 2000. Funds are transferred to/from Time Deposits via your Top-Interest Savings Account.

  • 2. Who can open a Credit Europe Top-Interest Savings Account?

    Maltese nationals and non-Maltese nationals residing in Malta; associations; non-profit-making organizations; partnerships and limited liability companies registered in Malta can open an account at Credit Europe Bank N.V. Malta Branch.

  • 3. Can I open a joint account/Term Deposit?

    Yes, a Top-Interest Savings Account or Term Deposit Account can be held jointly, with either one or both parties permitted to sign to operate the account.

  • 4. Can I open an account for a minor?

    In the case of a minor, a savings account or Term Deposit Account can be opened in his/her name. The parents/legal guardian(s) must sign the opening of account form and provide an authenticated/official copy of the birth certificate of the minor.  They will manage the account on the minor's behalf until he/she reaches age 16.

  • 5. What is a counter-account?

    In order to open a Credit Europe Top-Interest Savings Account, you are required to have a current and/or savings account with another bank in Malta. This account, known as the counter-account, has to be in the name of the Credit Europe Top-Interest Savings Account holder. In the case of a joint account, the counter account can be in the name of one of the account holders or both. When you make a withdrawal from your Top-Interest Savings Account, the funds will be transferred to your counter-account. 

  • 6. How can I deposit money into my Credit Europe Top-Interest Savings Account?

    Although we do not handle cash, you can deposit money into your Top-Interest Savings Account by transferring money from another bank.

  • 7. How can I transfer money to my counter-account?

    You can give instructions to transfer funds from your Credit Europe Top-Interest Account to your counter account by using our internet banking service, by calling us on +356 2260 2000, in writing, by fax or scanned through email (if a fax / email indemnity is in place). Normal transfer orders are handled without a charge. A fee of Eur 8.00 may be charged for urgent transfer orders. A transfer order received after the cut-off time of 15.00 hrs will be deemed to have been received on the following business day.

  • 8. When is the interest paid?

    Interest on the Credit Europe Top-Interest Savings Account is calculated daily and paid on a yearly basis on 31st December.  When a Top-Interest Savings Account is closed the interest paid is the accrued amount up to the day of the closure of the account.  For Credit Europe Time Deposits with a term of 12 months or less the interest is paid upon maturity date. For Term Deposits of more than 12 months maturity, interest is paid annually. 

  • 9. How are my balances guaranteed?

    Credit Europe Bank N.V is a Dutch bank with its head office in Amsterdam. Consequently, the bank is subject to the Dutch Deposit Guarantee Scheme which is being operated by the Dutch Central Bank. Your savings at Credit Europe Bank N.V. are 100% guaranteed for balances up to € 100,000 per person. This is based on information from the Dutch Ministry of Finance on 10th March 2009. Credit Europe Bank N.V. is licensed by the Dutch Central Bank, which regulates its banking activities on a consolidated basis in and outside the Netherlands. For more information on the Dutch Deposit Guarantee Scheme, we refer to the website of the Dutch Central Bank at www.dnb.nl.

  • 10. How secure is your Internet Banking set-up?

    For more information on security details please click here.

FAQ's Top-Interest

  • 1. How can I apply for a Credit Europe Top-Interest Savings Account & a fixed-term Time Deposit Account?

    Please call us on +356 2260 2000. We will then contact you to set up an appointment for you to visit our Branch at 143/2, Tower Road, Sliema, SLM 1604 at your convenience to conclude the opening of the account. O ur opening hours are Monday to Friday, between 09:00 hrs - 12:00hrs and 14:00hrs - 16:00 hrs. You will be requested to bring with you a valid Identity document (such as I.D. card, passport or driving licence) and; documentary evidence of your current or savings account held at another local bank (such as a recent bank statement). This is called the counter account. Once you have opened a Credit Europe Top-Interest Savings Account you may also opt to benefit from the high interest rates on our fixed-term Time Deposit Accounts. Simply fill in an application form, which can be downloaded from our website or call us on +356 2260 2000. Funds are transferred to/from Time Deposits via your Top-Interest Savings Account.

  • 2. Who can open a Credit Europe Top-Interest Savings Account?

    Maltese nationals and non-Maltese nationals residing in Malta; associations; non-profit-making organizations; partnerships and limited liability companies registered in Malta can open an account at Credit Europe Bank N.V. Malta Branch.

  • 3. Can I open a joint account/Term Deposit?

    Yes, a Top-Interest Savings Account or Term Deposit Account can be held jointly, with either one or both parties permitted to sign to operate the account.

  • 4. Can I open an account for a minor?

    In the case of a minor, a savings account or Term Deposit Account can be opened in his/her name. The parents/legal guardian(s) must sign the opening of account form and provide an authenticated/official copy of the birth certificate of the minor.  They will manage the account on the minor's behalf until he/she reaches age 16.

  • 5. What is a counter-account?

    In order to open a Credit Europe Top-Interest Savings Account, you are required to have a current and/or savings account with another bank in Malta. This account, known as the counter-account, has to be in the name of the Credit Europe Top-Interest Savings Account holder. In the case of a joint account, the counter account can be in the name of one of the account holders or both. When you make a withdrawal from your Top-Interest Savings Account, the funds will be transferred to your counter-account. 

  • 6. How can I deposit money into my Credit Europe Top-Interest Savings Account?

    Although we do not handle cash, you can deposit money into your Top-Interest Savings Account by transferring money from another bank.

  • 7. How can I transfer money to my counter-account?

    You can give instructions to transfer funds from your Credit Europe Top-Interest Account to your counter account by using our internet banking service, by calling us on +356 2260 2000, in writing, by fax or scanned through email (if a fax / email indemnity is in place). Normal transfer orders are handled without a charge. A fee of Eur 8.00 may be charged for urgent transfer orders. A transfer order received after the cut-off time of 15.00 hrs will be deemed to have been received on the following business day.

  • 8. When is the interest paid?

    Interest on the Credit Europe Top-Interest Savings Account is calculated daily and paid on a yearly basis on 31st December.  When a Top-Interest Savings Account is closed the interest paid is the accrued amount up to the day of the closure of the account.  For Credit Europe Time Deposits with a term of 12 months or less the interest is paid upon maturity date. For Term Deposits of more than 12 months maturity, interest is paid annually. 

  • 9. How are my balances guaranteed?

    Credit Europe Bank N.V is a Dutch bank with its head office in Amsterdam. Consequently, the bank is subject to the Dutch Deposit Guarantee Scheme which is being operated by the Dutch Central Bank. Your savings at Credit Europe Bank N.V. are 100% guaranteed for balances up to € 100,000 per person. This is based on information from the Dutch Ministry of Finance on 10th March 2009. Credit Europe Bank N.V. is licensed by the Dutch Central Bank, which regulates its banking activities on a consolidated basis in and outside the Netherlands. For more information on the Dutch Deposit Guarantee Scheme, we refer to the website of the Dutch Central Bank at www.dnb.nl .

  • 10. How secure is your Internet Banking set-up?

    For more information on security details please click here.

FAQ's General

  • 1. Is it correct that Credit Europe Bank N.V. (CEB) is a Dutch bank?

    Yes. CEB is a Dutch entity provided with a full banking license from the Dutch Central Bank since its registration in The Netherlands in 1994. CEB is the ‘parent’ bank of subsidiaries and branches in Western- and Eastern Europe. CEB is not a subsidiary of another bank; CEB itself is the holding bank (‘moederbank’) of a group of banks and other financial services companies (like leasing companies). The equity of CEB is fully committed and located/registered in The Netherlands.

  • 2. Can the current financial developments affect CEB as it affected other banks?

    The crisis hitting the financial markets nowadays is also felt by CEB. Fortunately, because CEB fully complied and still complies with required regulatory capital minimums and rules of safe and sound banking practices, CEB still stands solid in the turmoil. Additionally, because the basis and the nature of CEB is international trade and commodity finance, it did not engage in investments in US subprime mortgages or related financial products.

  • 3. Why is my money secure at CEB?

    CEB is a stable and reliable Dutch bank, established in The Netherlands since 1994. CEB has its head office in Amsterdam. Being a customer of a Dutch bank, you can fully rely on the Dutch Deposit Guarantee Scheme. Your savings at Credit Europe Bank N.V. are 100% guaranteed for balances up to €100,000 per person. This is based on information published by the Dutch Ministry of Finance on 10th March 2009. CEB is licensed by the Dutch Central Bank, which supervises its banking activities on a consolidated basis in and outside the Netherlands. For more information on the Dutch Deposit Guarantee Scheme, please refer to the website of the Dutch Central Bank at www.dnb.nl .

  • 4. How secure is your Internet Banking set-up?

    For more information on security details please click here.